Returns and Refunds

Last updated: 2026-09-30

Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.

Not happy? Here's what we do

Apex Boost Research offers a refund on request within [Return window (days)] days of delivery, if you are not satisfied with your order. Opened products: [Opened / used products accepted?].

Return steps

1. Contact us first by us at [Support email] with your name and order number, so we can confirm the return and the address to use.
2. Pack the items securely and send them to: [Return address]. Use a trackable service; we cannot refund parcels that do not arrive.
3. Who pays return shipping: [Who pays return shipping]. Original shipping charges are not refunded unless we made an error.

Restocking fee: [Restocking fee (%), or none].

When you get your money back

We issue the refund to the original payment method within [Refund processing time (days)] business days of receiving your return; your bank may need a few extra days to display it.

If something arrives wrong

Report damaged, incorrect or missing items to us at [Support email] within [Days to report damaged or missing items] days of delivery, ideally with a photo; we will replace or refund them at no cost to you.

Recurring orders

You can cancel a subscription at any time: [How to cancel], [Cancellation deadline before the next charge]. The guarantee above applies to each shipment.

Orders placed through a retailer

If your order was processed by Digistore24, your refund is issued by Digistore24 under this guarantee. Contact us or Digistore24 support and we will help you through it.

The law still applies

Nothing in this policy reduces your rights under consumer law; it is in addition to them, and [Company legal name] respects them.

How to reach us

Write to [Company legal name] at [Business mailing address], email [Support email] or call [Support phone].